Power among the shareholders of a company is generally measured by the size of their shareholdings and accordingly their voting rights.  Usually, the more shares you hold the more power you have over the company itself.

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A retention of title clause can be a useful way to protect yourself in business if you supply goods on credit, as it provides you with a form of insurance if your customers fail to pay you.  Depending on how the clause is drafted you will either have the right to take your goods back or to claim a stake in any money the customer has received from selling them on.  Used appropriately they can be very effective.

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As a general rule the courts try not to interfere in commercial contracts when a dispute arises as they rightly believe that businesses are best placed to negotiate the terms on which they will deal with each other and, save for in very limited circumstances, that they should be bound by the deal they have struck.

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If someone takes the time to complain about your business they are clearly disappointed with the service they have received. Recognising this is important if you want to preserve customer relations and avoid a serious complaint ending up in court.

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