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Falling out with someone you do business with because of a contract dispute can be emotionally draining, costly and time-consuming. Sometimes there is a complete breakdown in trust which makes it impossible for you to continue working together. On other occasions your relationship might be salvaged if you can agree a way to resolve your differences. In either case, when a breach of contract occurs it is important that you know your rights and the options available to you to…

Research recently published by the Competition and Markets Authority shows that 54 per cent of businesses surveyed did not fully understand the rules on unfair terms in consumer contracts. This directly impacts on how businesses treat their customers and is particularly important in order to maintain good customer relations, brand integrity and to avoid costly mistakes which may have wide-reaching consequences for your business. Changing goods or services, increasing the price, or charging excessive cancellation fees may all constitute 'unfair'…

It is easy to think that once you have purchased your domain name, written your content and hired a web developer to implement your designs, the rights to your website will belong to you. However, very often this will not be the case.

In a world where business is increasingly conducted online, customers are choosing to turn to the internet in order to share their experiences of all manner of commercial transactions. This ranges from rating their plumber to ranting about poor service from their utilities provider.